Policy Overview of NearbyExpress

Customer Service

 

Shipping & Delivery
We ship worldwide, with absolutely no blackout regions. NearbyExpress has four regional warehouses (United States, Germany, Hong Kong, China). Your order is generally shipped out from your regional warehouse within 1-2 business days after your payment has been verified. We normally use express couriers such as UPS, Fed-Ex, DHL, EMS, etc. to ship your orders. For more information please visit our complete Shipping page in the link above. For UK Customer, now DHL offer UK SMS Service, welcome to leave your cell phone no. for shipment status updates.
Privacy & Security
Nearbyexpress.com is committed to providing you with  a trusted environment where your privacy is maintained and your personally identifiable information is kept secured.  We have developed secure account and payment systems that use the newest encryption technologies for every feature of the ordering and processing of your transactions with our website.  You can find more information about our privacy & security commitment at the link listed above.
Returns & Replacements
We have a very generous returns and replacement policy to help all of our clients (dropship sellers, regional wholesale importers, retail channel partners, small business customers) deal with issues in a way that helps solve problems quickly and to the satisfaction of everyone.  In particular, all items sold on the nearbyexpress.com website have a warranty period. Our general warranty period is for 12 months, however please find the exact period in each product description as some products may a longer or shorter time period.  This comprehensive warranty is designed to bring client-satisfaction to you and your customers.  For further details, please read more at the link above.
Ordering
See topic link above.
Payment, Pricing & Promotions
NearbyExpress is very a progressive ecommerce company, and one of the few wholesale sites you will find that accepts PayPal, credit cards (including Visa, Mastercard).  Other payment options can also be discussed with your personally assigned account rep.  Please visit the link above to further view our full policy. 
Viewing, Changing and Modifying Orders
See topic link above.
Updating Account Information
When you first sign up for an account, you will get a confirmation email with a link that you will need to click in order to activate your account.  After this, you will be able to login using your username (usually your email address) and password to place orders and see your true wholesale prices.  If you ever need to update the information for your account, such as billing or shipping address, you can do so from the "My Account" page, https://www.nearbyexpress.com/customer/account/ or contact us at service@nearbyexpress.com.

Dropship from China with NearbyExpress

Dropshipping is an arrangement between a seller and a supplier/manufacturer where the seller can promote and sell merchandise that is stored and shipped by the supplier directly to the seller or the sellers customer's. In this arrangement, the seller does not own any product inventory. When the seller sells the product, such as a Laptop LCD Screen, via their own internet store or in their physical retail computer repair shop, they then place an order with the supplier to obtain the product they have sold. This "virtual inventory" method allows a small business to avoid tying up money and warehouse space in costly inventory. Drop shipping is used by online marketers and small businesses to allow them to sell a wide variety of expensive or unique items that would cost too much to keep in their regular inventory. It is also useful when marketing new tech gadgets that have an unknown market demand..